Terms & Conditions

Framed Flies hope that our customers are completely satisfied with the products and service that we provide. However in the rare event that your product doesn't meet our high standards of quality, Framed Flies offer a 100% no quibble, returns and refund guarantee

Return your purchase to us, unused and as new with the original packaging, within 30 days of receipt.

Your purchase should be returned to

Framed Flies, Redwood, Bendarroch Road, Ottery St Mary, Devon EX11 1JY.

You can also email us at: framed.flies1@gmail.com if you need any assistance with your return.

We recommend you use recorded Royal Mail, special delivery or courier as we cannot be held responsible for non-arrival of goods.

You are responsible for return postage costs to us and the goods must be in an unused and as new condition. For goods being returned for reasons other than the items being faulty, we will deduct our original postage costs from any refund made

Payments

To protect your financial security, we are only able to accept payments online from our website by Credit or Debit card, we are unable to accept cheques.

All payments on our website are processed securely.

We Accept all major credit and debit cards.

We do not store payment details from you on our website or server.

Christmas Competition T's&C's:

  • There is 1 prize of a 3 Salmon Frame up for grabs
  • Open to UK residents aged 16 and over, excluding employees and relatives of Framed Flies
  • Closing date for entries is 11.59pm GMT on 31st November 2020.
  • Only one entry per person.
  • Entrants must like the Facebook promotional post at https://www.facebook.com/FramedFlies.co.uk
  • The winner will be chosen at random.
  • The winner will be informed by a Facebook message the day after the closing date and will need to respond within 2 days or a new winner will be chosen.
  • The winner’s name will be available on request and published on the Framed Flies Facebook page after their permission has been given
  • The frame will be mailed out the day after the winner has been determined
  • The promoter is FramedFlies.co.uk
  • By participating in this prize draw, entrants confirm they have read, understood and agree to be bound by these terms and conditions.
  • This promotion is in no way sponsored, endorsed or administered by, or associated with, Facebook